Beauty Advisor

Ulta Beauty, Inc.•Tampa, FL

5d•Onsite

About The Position

The Beauty Advisor (BA) provides an exceptional experience for Ulta Beauty guests by identifying their individual needs, offering product and service guidance, completing cashier tasks, keeping merchandise stocked, maintaining store cleanliness, and performing assigned tasks. The BA supports store leadership by contributing to sales and performance goals, delivering guest service, and following operating procedures and compliance standards. The role calls for a passion for the beauty industry, excellent guest service, and the ability to learn and communicate product knowledge. The Beauty Advisor engages guests, answers questions, shares information about promotions, recommends complementary products and services, and handles sales, refunds, exchanges, and online orders. The role may include makeup applications, skincare analysis, product demonstrations, appointment booking, and support for services and in-store events. Advisors stay informed about products and services, share the benefits of the guest loyalty program, collaborate with store colleagues, and participate in ongoing training. The position also includes maintaining merchandise presentation and stock, keeping the store clean, supporting resets and displays, participating in inventory and shipment processing, and following company policies, loss prevention practices, dress code, and operating standards. The schedule is flexible and includes days, evenings, weekends, and holidays. Work involves continuous mobility and object coordination, frequent standing and various reaching and bending movements, and lifting, carrying, or moving up to 25 pounds during a shift.

Requirements

Passion for guest service and competency in selling.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Ability to build and maintain strong customer relationships.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
High school diploma preferred.
One year of relevant work experience or an equivalent combination of education and relevant work experience preferred.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, omni-channel sales, and retail shrink.
Greet and engage guests, personalize service, answer questions, communicate promotions and sales, and recommend complementary products or services.
Handle customer service, sales, refunds, exchanges, and online orders courteously.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Stay informed about products and services and learn their ingredients and benefits.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Promote the guest loyalty program, including credit and the Ulta Beauty app.
Collaborate with managers and associates to help grow the business.
Participate in ongoing brand and category training.
Follow company policies, procedures, standards, and dress code.
Replenish, sign, and face assigned merchandise areas and ensure testers are available.
Maintain cleanliness and store standards in the salesfloor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing and advertising displays, physical inventory, and shipment processing.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.