Beauty Advisor - Prestige Beauty, Barton Creek Square Mall - Full Time

Macy's•Austin, TX

11h•$16 - $23

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. The role combines product knowledge, hospitality, and a passion for beauty to provide expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. The advisor stays current on beauty trends and product innovations, introduces customers to items suited to their needs and style, and builds a loyal client base through follow-up, virtual outreach, and personalized service. Colleagues prepare the sales floor by keeping it clean, organized, and shoppable; reviewing goals, new arrivals, best sellers, trends, and promotions; maintaining counters and merchandise; and refreshing signage and pricing. They deliver warm, personal customer service, promote loyalty benefits, support sales events, use clienteling and digital tools, and work collaboratively with teammates to achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and explaining beauty product benefits and use.
Offer expert beauty advice and tailored consultations, including makeup application and skincare recommendations.
Stay current on beauty trends, products, promotions, and launches; educate customers and introduce relevant products.
Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Achieve daily sales goals and drive customer loyalty through exceptional service.
Acquire new customers by opening credit accounts and explaining loyalty benefits.
Maintain clean, organized, and shoppable counters and sales floors; refresh signage and pricing and assist with merchandise moves.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement.
Use point-of-sale technology, clienteling tools, and digital tools to support transactions, promote offers and launches, and enhance the shopping experience.
Participate in sales events and ongoing training and vendor education.
Support colleagues with honesty, care, and collaboration, and contribute to individual and store results.
Provide a warm welcome and personal customer interaction, ensure customers have what they need, and close with a sincere thank-you.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice