Beauty Advisor - Prestige Beauty, University Square - Full Time

Macy's • University Heights, OH

2d

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You create personalized and inspiring shopping experiences that build confidence and drive sales by offering expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. You use your product knowledge and awareness of trends to introduce customers to items and innovations suited to their needs and style.

You build lasting client relationships through consistent follow-up, virtual outreach, and personalized service, with the goal of exceeding expectations and achieving sales goals. Daily work includes preparing the sales floor, reviewing sales goals and product information, engaging and educating customers, maintaining the counter and sales floor, updating signage and pricing, and supporting merchandise moves. You also share loyalty program benefits and provide a thoughtful closing to the customer experience. Colleagues work collaboratively and continually learn to improve individual and store results.

This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability, including days, evenings, weekends, and holidays, is required.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions and process transactions.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and explaining the benefits and use of beauty products.
• Offer beauty advice and tailored consultations, including makeup application and skincare recommendations.
• Build and manage a loyal client base through follow-up, virtual outreach, and personalized service.
• Drive sales and client loyalty by maintaining an organized, shoppable space; using clienteling tools to promote offers and product launches; participating in sales events; and completing ongoing training and vendor education.
• Meet and exceed daily sales goals through exceptional service.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
• Prepare and maintain the sales floor and counter, including refreshing signage and pricing and assisting with merchandise moves.
• Stay current on new arrivals, top-selling products, trends, promotions, and product innovations.
• Collaborate with colleagues to support customers and store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed