Beauty Advisor - Prestige Beauty, University Square - Full Time

Macy's•University Heights, IA

2d•$15 - $22

About The Position

As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide product advice and demonstrations, tailored consultations that may include makeup application and skincare recommendations, and guidance on new products and trends. You build and manage a loyal client base through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. The role combines hospitality, product knowledge, and a passion for beauty. You help maintain a clean, organized, and shoppable sales floor; stay informed about sales goals, new arrivals, best sellers, trends, and promotions; and work collaboratively with colleagues to support customers and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules/procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Build relationships with customers, identify their needs, and deliver personalized beauty experiences.
Demonstrate product application and educate customers on beauty product benefits and use.
Provide beauty advice and tailored consultations, including makeup application and skincare recommendations as appropriate.
Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Drive sales and client loyalty by using clienteling tools to promote offers and product launches, participating in sales events, and staying current through training and vendor education.
Meet and surpass daily sales goals through exceptional customer service.
Acquire new customers by opening credit accounts and explaining loyalty benefits.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Maintain the counter and sales floor in a clean, organized, and shoppable condition; refresh signage and pricing and assist with merchandise moves as needed.
Review sales goals and stay informed about arrivals, best sellers, trends, and promotions.
Welcome customers, create personal conversations, and provide service that encourages repeat visits.
Share loyalty program benefits, ensure customers have what they need, and conclude interactions with a sincere thank-you.
Support colleagues through honest, caring, and collaborative teamwork.
Take pride in work, pursue continuous improvement, learn from colleagues, and contribute to individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice