Beauty Advisor - CHANEL Beaute, Valencia Town Center - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. You provide product advice and demonstrations, tailored consultations that may include makeup application and skincare recommendations, and guidance on new products, innovations, and trends. You build lasting customer relationships and grow a loyal client base through follow-up, virtual outreach, and personalized service, while working to exceed customer expectations and achieve sales goals. The role also involves keeping the counter and sales floor clean, organized, and shoppable; refreshing signage and pricing; assisting with merchandise moves; sharing loyalty program benefits; supporting colleagues; and contributing to individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology and digital tools.
Responsibilities
- Provide personalized beauty experiences by building customer relationships, identifying customer needs, demonstrating product application, and explaining the benefits and use of beauty products.
- Offer beauty advice and tailored consultations, including makeup application and skincare recommendations where appropriate.
- Maintain current knowledge of products, arrivals, best sellers, trends, promotions, and product launches.
- Develop and manage a loyal client base through consistent follow-up, virtual outreach, clienteling tools, and personalized service.
- Meet and exceed daily sales goals through exceptional customer service.
- Acquire new customers by opening credit accounts and communicating loyalty program benefits.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Participate in sales events and ongoing training and vendor education.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Provide warm, attentive service, share loyalty benefits, ensure customers have what they need, and thank them sincerely.
- Support colleagues through honest, caring, and collaborative teamwork.
- Review sales goals and learn about products, promotions, and trends to prepare for customer engagement.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
