Beauty Client Development Manager - CHANEL Beaute, Burbank Town Center - Full Time

Macy's • Burbank, CA

15h • $19 - $31

About The Position

The Cosmetics Client Development Manager oversees all aspects of the assigned luxury cosmetics brand and leads a team of Beauty Advisors. The role creates an inclusive, customer-focused environment and delivers personalized consultations and memorable experiences through strong client relationships, product knowledge, and artistry. The manager coaches and supports team members, drives sales and sustainable business growth, monitors performance metrics, plans events and promotions, oversees stock presentation and replenishment, and partners with brand representatives and vendors. The role also ensures compliance with hygiene and cleanliness standards and fosters respectful relationships with colleagues, customers, and communities.

Requirements

• Relevant experience in retail, beauty, customer service, or leading teams; 3–5 years preferred.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Ability to perform the listed physical demands, including lifting at least 30 lbs., frequent movement, reaching, and climbing ladders.
• Ability to meet close-vision, color-vision, depth-perception, and focus-adjustment requirements.

Nice To Haves

• Three to five years of relevant experience in retail, beauty, customer service, or team leadership.

Responsibilities

• Use product knowledge, customer service, and artistry expertise to guide and inspire the team and promote a culture of hospitality.
• Build trust-based client relationships while driving sustainable business growth and energizing the brand.
• Coach the team on clienteling tools, personalized follow-ups, and experiences, using data and insights to support client retention.
• Model exceptional service and create lasting connections with beauty and fragrance customers.
• Use client-focused selling techniques while achieving personal sales goals.
• Monitor and analyze daily, weekly, monthly, seasonal, and annual sales metrics.
• Plan and execute business-driving events to meet department goals.
• Oversee the presentation, organization, storage, and replenishment of stock.
• Partner with brand representatives and vendors to enhance customer experience and shared success.
• Manage vendor events and promotions, including scheduling and execution.
• Ensure compliance with hygiene and cleanliness standards.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed