Beauty Client Development Manager - CHANEL Beaute, Woodlands Mall - Full Time

Macy's•The Woodlands, TX

4d•$17 - $27•Onsite

About The Position

The Cosmetics Client Development Manager oversees all aspects of the assigned luxury cosmetics brand and leads a team of Beauty Advisors. The role creates an inclusive, welcoming environment for customers and colleagues, supports the team in delivering customer-centric service, and builds strong client connections through personalized consultations, product knowledge, and artistry. The manager also develops the team, drives brand and business growth, monitors performance, and helps create memorable beauty and fragrance experiences.

Requirements

Relevant experience in retail, beauty, customer service, or team leadership; 3–5 years preferred.
Ability to work a flexible schedule including days, evenings, weekends, and holidays, based on department and company needs.
Ability to lift at least 30 pounds and perform duties involving heavy lifting, moving, standing or remaining stationary, reaching, stooping, kneeling, crouching, and climbing ladders.
Requires close vision, color vision, depth perception, and focus adjustment.
Leadership, coaching, and team development skills.
Deep knowledge of assigned vendor lines and current beauty trends.
Ability to interpret metrics and reports and develop actionable business plans.
Clear written and verbal communication skills and effective cross-functional collaboration.
Strong interpersonal skills, creativity, strategic thinking, and attention to detail.
Proactive, results-oriented approach and ability to balance service excellence with business goals.
Sound judgment and problem-solving skills in a fast-paced environment with multiple priorities.
Adaptability and composure under pressure and in evolving situations.

Responsibilities

Lead and inspire the team through product knowledge, customer service, artistry, and a culture of hospitality.
Build trust-based client relationships while driving sustainable business growth and energizing the brand.
Coach the team on clienteling tools and personalized follow-ups, using data and insights to support client retention.
Model exceptional service and build lasting connections with beauty and fragrance customers.
Use client-focused selling techniques while achieving personal sales goals.
Monitor and analyze sales metrics across daily, weekly, monthly, seasonal, and annual periods.
Plan and execute business-driving events to meet department goals.
Oversee stock presentation, organization, storage, and replenishment.
Partner with brand representatives and vendors to enhance the customer experience and shared success.
Manage vendor events and promotions, including scheduling and execution.
Ensure compliance with hygiene and cleanliness standards.
Foster acceptance and respect, strengthening relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice