Beauty Client Development Manager - CHANEL Beaute, Queens Center - Full Time

Macy's•Elmhurst, NY

22h•Onsite

About The Position

The Cosmetics Client Development Manager oversees all aspects of the assigned luxury cosmetics brand and creates a warm, inclusive environment where customers and team members feel valued. The manager coaches and supports Beauty Advisors to deliver customer-centric service, builds client relationships, and uses product knowledge and artistry to create personalized, memorable beauty experiences. The position combines team leadership, client development, sales, business analysis, event execution, vendor partnership, and department operations. The manager helps the team use clienteling tools and insights to support personalized follow-ups and retention, while maintaining premium brand presentation and compliance with hygiene and cleanliness standards. The role also requires a flexible schedule, including days, evenings, weekends, and holidays, according to department and company needs.

Requirements

Relevant experience in retail, beauty, customer service, or leading teams; 3–5 years preferred.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform the stated physical duties, including lifting at least 30 lbs., frequent movement, reaching, and remaining stationary for at least two consecutive hours.
Ability to stoop, kneel, crouch, and climb ladders; may need to reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Leadership skills, including providing guidance, coaching, and feedback to drive team performance and engagement.
Deep knowledge of assigned vendor line(s) and current beauty trends.
Ability to interpret metrics and detailed reports and develop actionable business plans.
Clear written and verbal communication skills and ability to collaborate across teams and departments.
Strong interpersonal skills, creativity, strategic thinking, attention to detail, and problem-solving ability.
Proactive, ownership-driven approach and ability to adapt and make decisions under pressure or in changing situations.
Ability to balance service excellence with business and sales objectives.

Responsibilities

Lead and coach Beauty Advisors to deliver personal, polished, customer-centric service and achieve high performance.
Use product knowledge, customer service skills, artistry, and knowledge of beauty trends to guide and inspire the team and customers.
Build trust-based client relationships, use clienteling tools and data to support personalized follow-ups, and promote client retention.
Deliver exceptional service and authentic connections with beauty and fragrance customers while achieving personal sales goals.
Monitor and analyze sales and business performance across daily, weekly, monthly, seasonal, and annual metrics, and develop plans to meet objectives.
Plan and execute business-driving events to meet department goals.
Oversee stock presentation, organization, storage, and replenishment.
Build partnerships with brand representatives and vendors to enhance customer experience and shared success.
Manage vendor events and promotions, including scheduling and execution.
Ensure compliance with hygiene and cleanliness standards.
Foster acceptance, respect, and authentic connections with colleagues, customers, and communities.
Resolve customer issues constructively and manage multiple priorities in a fast-paced environment.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice