Beauty Client Development Manager - CHANEL Beaute, Woodlands Mall - Full Time

Macy's•The Woodlands, TX

About The Position

The Cosmetics Client Development Manager oversees all aspects of the assigned luxury cosmetics brand and creates an inclusive environment where customers and team members feel valued. The manager coaches and supports Beauty Advisors in delivering customer-centric service, builds client relationships, and uses product knowledge and artistry to create personalized, memorable beauty experiences. The role combines team leadership, client development, sales performance, event execution, and department operations.

Requirements

Relevant experience in retail, beauty, customer service, or leading teams.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Able to meet the physical demands of the position, including heavy lifting, constant movement, standing or remaining stationary for at least two consecutive hours, reaching, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders.
Able to meet visual requirements, including close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

Three to five years of relevant experience is preferred.
Leadership ability, including coaching and supporting team performance and engagement.
Deep knowledge of assigned vendor lines and current beauty trends.
Ability to interpret metrics and reports and develop actionable business plans.
Strong written and verbal communication skills.
Strong interpersonal and cross-functional collaboration skills.
Creative and strategic problem-solving ability.
Attention to detail in reviewing reports and managing tasks.
Proactive, ownership-driven approach to business growth and results.
Ability to role-model service excellence and provide timely coaching and feedback on client behaviors and clienteling metrics.
Ability to balance service excellence with business objectives and resolve customer issues constructively.
Adaptability and composure in a fast-paced environment with changing priorities.

Responsibilities

Guide and inspire the team through expertise in product knowledge, customer service, and artistry, fostering a welcoming and memorable customer experience.
Build trust-based client relationships and support sustainable business growth.
Coach the team on clienteling tools and personalized follow-ups, using data and insights to support client retention.
Model exceptional service and build lasting connections with beauty and fragrance customers.
Use client-focused selling techniques while achieving personal sales goals.
Monitor and analyze sales performance across daily, weekly, monthly, seasonal, and annual metrics.
Plan and execute business-driving events to meet department goals.
Oversee stock presentation, organization, storage, and replenishment.
Partner with brand representatives and vendors to enhance the customer experience and support shared success.
Manage vendor events and promotions, including scheduling and execution.
Ensure compliance with hygiene and cleanliness standards.
Promote acceptance and respect and build authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice