About The Position
The Cosmetics Client Development Manager oversees all aspects of an assigned luxury cosmetics brand and creates a warm, inclusive environment for customers and team members. The role coaches and supports Beauty Advisors to provide exceptional, customer-focused service. Through personalized consultations, product knowledge, artistry, and an understanding of clients’ beauty and style preferences, the manager creates meaningful customer experiences and helps team members reach their goals. The manager builds client relationships and supports sustainable business growth by leading clienteling efforts, reviewing business performance, planning events, overseeing stock and brand presentation, and partnering with brand representatives and vendors. The position also promotes respectful, authentic connections among colleagues, customers, and communities.
Requirements
- Relevant experience in retail, beauty, customer service, or leading teams.
- Ability to lead, guide, support, and coach teams to drive performance and engagement.
- Deep knowledge of assigned vendor lines and current beauty trends.
- Ability to interpret metrics and detailed reports and develop actionable business plans.
- Clear written and verbal communication skills.
- Strong interpersonal and collaboration skills across teams, departments, and organizational levels.
- Creative and strategic problem-solving skills, including the ability to identify growth opportunities.
- Strong attention to detail in reviewing reports, managing tasks, and aligning work with business goals.
- Proactive, ownership-driven mindset and enthusiasm for results in a performance-based environment.
- Ability to provide timely coaching and feedback on service, client behaviors, and clienteling metrics.
- Ability to balance service excellence with business goals.
- Sound judgment in resolving customer issues and managing multiple priorities in a fast-paced environment.
- Ability to adapt and make clear decisions in ambiguous or changing situations.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Ability to meet the physical demands of the position, including heavy lifting, constant movement, standing or remaining stationary, reaching, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders.
- Close vision, color vision, depth perception, and focus adjustment.
Nice To Haves
- 3–5 years of relevant experience is preferred.
Responsibilities
- Use product knowledge, customer service, and artistry expertise to guide and inspire the team and foster a culture of hospitality.
- Build trust-based client relationships and support sustainable business growth for the assigned brand.
- Coach the team on clienteling tools, personalized follow-ups, and experiences, using data and insights to support client retention.
- Model exceptional service and build lasting connections with beauty and fragrance customers.
- Use client-focused selling techniques while achieving personal sales goals.
- Monitor and analyze sales and business metrics across daily, weekly, monthly, seasonal, and annual periods.
- Plan and execute events that support business and department goals.
- Oversee stock presentation, organization, storage, and replenishment.
- Build partnerships with brand representatives and vendors to improve customer experience and shared results.
- Manage vendor events and promotions, including scheduling and execution.
- Ensure compliance with hygiene and cleanliness standards.
- Foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.
- Perform other assigned duties.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
