Beauty Advisor - CHANEL Beaute, Northridge Fashion Center - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. You educate customers, provide product advice and demonstrations, and offer tailored consultations that may include makeup application and skincare recommendations. You stay current on beauty trends and product knowledge so you can recommend new products and innovations suited to each customer’s needs and style. Building lasting client relationships is central to the role. You grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service while striving to exceed customer expectations and sales goals. You also maintain an organized, shoppable counter and sales floor, support store operations and merchandise changes, promote loyalty benefits, and collaborate with colleagues to deliver strong individual and store results.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to perform the essential physical requirements, including talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers and create warm, personal conversations that build customer relationships.
- Provide expert beauty advice, product demonstrations, makeup application, skincare recommendations, and education on product benefits and use.
- Stay informed about product knowledge, new arrivals, top-selling items, current trends, promotions, and product launches.
- Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Meet and surpass daily sales goals through exceptional service.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Use clienteling tools to promote offers and product launches, participate in sales events, and support customer loyalty.
- Share loyalty program benefits and acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Review sales goals and prepare for the day by learning about new products and promotions.
- Support colleagues with honesty, care, and collaboration, and continually learn to improve individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
