Beauty Advisor, Northridge Fashion Center - Flex

Macy's•Los Angeles, CA

1d•$19 - $25•Onsite

About The Position

As a Cosmetic Sales Flex Colleague, also known as a Beauty Advisor Flex, you are a trusted expert who helps customers with beauty products and creates personalized, inspiring shopping experiences. You provide product advice and demonstrations, tailored consultations that may include makeup application and skincare recommendations, and guidance on trends and new products. You build and manage lasting customer relationships through follow-up, virtual outreach, and personalized service while working to exceed customer expectations and meet sales goals. The role combines hospitality, beauty product knowledge, and sales. Colleagues prepare the sales floor, learn about products, promotions, and trends, engage customers, maintain an organized and shoppable space, support merchandise moves, promote loyalty benefits, and collaborate with teammates. Flex Team Colleagues must work at least 42 hours per quarter during the first three fiscal quarters (February–October) and 60 hours during the fourth fiscal quarter (November–January). Minimum hours may change, and a minimum number of weekend shifts may be required.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions and process transactions.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized beauty experiences by building customer relationships, identifying needs, demonstrating product application, and explaining product benefits and use.
Offer beauty advice and tailored consultations, including makeup application and skincare recommendations where appropriate.
Maintain current knowledge of beauty products, trends, new arrivals, promotions, and product launches through ongoing training and vendor education.
Build and manage a loyal customer base through consistent follow-up, virtual outreach, and personalized service.
Acquire new customers by opening credit accounts and communicating loyalty program benefits.
Meet and surpass daily sales goals through exceptional customer service and selling.
Use clienteling tools to promote offers and product launches, and participate in sales events.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Keep the sales floor clean, organized, and shoppable by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
Welcome and engage customers with friendly, personal conversations and help build customer relationships.
Review sales goals and product information, and support colleagues through honest, caring collaboration.
Share loyalty program benefits, ensure customers have what they need, and thank them at the end of the shopping experience.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice