Beauty Advisor - CHANEL Beaute, Colonie Center - Full Time
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert customers turn to for beauty advice. You create personalized, inspiring shopping experiences by offering product expertise, demonstrations, tailored consultations, makeup application, and skincare recommendations. You stay current on beauty trends and product innovations, introduce customers to items suited to their needs and style, and build lasting relationships through follow-up, virtual outreach, and personalized service. You combine hospitality and product knowledge to help customers feel confident and cared for while achieving sales goals. The role also involves preparing and maintaining the sales floor and beauty counter, reviewing sales goals and product information, welcoming and assisting customers, refreshing signage and pricing, supporting merchandise moves, sharing loyalty program benefits, and collaborating with colleagues. You use point-of-sale technology and digital tools to support transactions and the shopping experience.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology and digital tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide personalized beauty consultations, product advice, demonstrations, makeup application, and skincare recommendations.
- Build and manage customer relationships through personalized service, consistent follow-up, and virtual outreach.
- Meet and surpass sales goals by delivering exceptional service and promoting products and launches.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Maintain an organized, clean, and shoppable beauty counter and sales floor; refresh signage and pricing and assist with merchandise moves.
- Review sales goals, new arrivals, best-selling items, promotions, and current trends to stay informed.
- Use clienteling tools, point-of-sale technology, and digital tools to promote offers and process transactions.
- Participate in sales events and ongoing training and vendor education.
- Support colleagues through honest, caring collaboration.
- Provide a courteous closing experience, ensure customers have what they need, and thank them sincerely.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
