Beauty Advisor-Guerlain
About The Position
The Beauty Advisor provides outstanding customer service, builds individual and vendor-line sales, establishes and maintains customer relationships, works effectively with team members, and helps establish new Neiman Marcus accounts. Reporting under the direction of the Cosmetics Selling Manager, the role includes participating in in-house training programs and pre-booked facial consultation events, maintaining a properly merchandised counter, and proficiently closing retail sales. The Beauty Advisor uses Neiman Marcus’s clienteling system to manage and grow their own business. The advisor represents the brand and department, delivers an exceptional customer experience from initial approach through application, sale, and follow-up, and maintains a clean, tidy, and welcoming selling area. Success requires meeting or exceeding sales and event goals, building customer relationships, and following company standards and procedures.
Requirements
- At least 1 year of retail experience; cosmetics or another customer-focused environment is preferred.
- Demonstrated successful sales experience, including exceeding quota.
- Ability to work in a fast-paced, team-oriented environment with substantial multitasking and minimal supervision.
- Ability to learn and use Neiman Marcus proprietary online clienteling tools and software.
- Attention to detail, initiative, and a positive approach to the work environment.
- Ability to collaborate with others and work independently to drive business success.
- Sound business judgment and organizational ability.
- Ability to provide professional makeup and treatment consultation and application.
Nice To Haves
- Retail experience in a customer-focused cosmetics environment.
Responsibilities
- Model Neiman Marcus Principles: Greet, Relate, Exceed, Attend, and Thank.
- Achieve and exceed individual, vendor-line, event, and department sales goals.
- Build and maintain customer relationships as a brand expert and department representative.
- Represent Neiman Marcus positively in interactions with the designated Account Executive.
- Use the online clienteling resource to record and maintain client information and preferences and drive business.
- Provide an exceptional customer experience from approach through application, sale, and customer follow-up.
- Maintain a clean, tidy, welcoming, and properly merchandised counter.
- Participate in in-house training programs and pre-booked facial consultation events.
- Close retail sales and adhere consistently to company standards and procedures.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, including critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
