BDC - Service Scheduler

Pedersen•Fort Collins, CO

1d•$18 - $20•Onsite

About The Position

We are seeking an outgoing and detail-oriented BDC - Service Scheduler to join our dynamic team. In this role, you will serve as the vital link between our valued customers and our service department, coordinating appointments and providing exceptional customer support. Your enthusiasm and communication skills will help ensure a seamless scheduling process, contributing to customer satisfaction and operational efficiency.

Requirements

Previous call center experience or customer service role preferred, especially in automotive or related industries
Strong communication skills in English; bilingual abilities are a plus for engaging diverse clientele
Demonstrated proficiency in Microsoft Office applications and basic computer skills
Experience with data entry and analysis skills
Familiarity with customer support standards, including phone etiquette and client services excellence
Ability to multitask effectively in a noisy environment while maintaining attention to detail

Responsibilities

Support the Toyota Service Advisors in managing their appointments by supporting communication and alignment between both advisor and customer
Manage incoming calls with professionalism, utilizing phone etiquette to assist customers efficiently
Schedule service appointments accurately using Microsoft Office tools and dealership software
Provide basic information about services offered and appointment availability without assuming the role of a service advisor.
Follow up with clients via outbound calling to confirm or reschedule appointments as needed
Maintain detailed records of customer interactions, data entry logs, and appointment schedules
Support customer support efforts by addressing inquiries promptly and courteously
Assist with client services by ensuring all scheduling details are accurate and up-to-date