Service BDC Representative

The Patrick Dealer Group • Schaumburg, IL

1d • Onsite

About The Position

The Patrick Dealer Group, one of Chicago’s largest and longest-standing automotive groups, is seeking a full-time Business Development Representative to support our service departments. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and brings strong communication and follow-up skills to every interaction.

Requirements

• Valid driver’s license with a clean driving record for the past 3+ years
• Willingness to complete a background check and drug screen
• Ability to sit and work at a computer for extended periods
• Must be at least 19 years of age

Nice To Haves

• Previous call center, appointment-setting, or telemarketing experience preferred
• Strong verbal and written communication skills with a customer-first mindset
• Highly organized, self-motivated, and able to manage multiple priorities
• Comfortable working both independently and collaboratively
• Proficient with Microsoft Word, CRM systems, and data entry

Responsibilities

• Answer inbound calls and schedule service appointments
• Make outbound calls to generate, confirm, and follow up on appointments
• Reconnect with customers to reschedule missed appointments
• Send follow-up emails and respond to website inquiries promptly
• Communicate professionally with customers by phone, email, and text

Benefits

• Medical, dental, and vision insurance
• Competitive pay: Hourly base plus monthly bonuses
• Disability and life insurance
• Flexible spending account (FSA)
• 401(k) with company match
• Paid time off
• Employee referral program
• Work with the latest vehicle models and automotive technology
• Join a supportive, fast-paced, and energetic team environment
• Receive ongoing training and development to grow your career
• Enjoy employee discounts and additional benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed