SERVICE BDC REPRESENTATIVE

RED MCCOMBS HYUNDAI•San Antonio, TX

9d•Onsite

About The Position

Candidates will receive a mix of both inbound and outbound calls, with inbound being the majority of phone traffic. Candidates will be responsible for both online and over the phone with the emphasis of appointment setting. Responsibilities include appointment setting and customer service. Excellent opportunities for advancement, growth, and professional development.

Requirements

High School Diploma or GED is required
Proficient in MS Word, MS Excel and have a solid background in all MS Office products
Must be self-motivated and detail oriented.
Must have strong verbal and written communication skills
Ability to learn new software programs and systems quickly
Ability to multi-task
Have time management skills
Strong understanding of performance-based initiatives

Nice To Haves

Preferred call center experience

Responsibilities

Ask customers qualifying questions to uncover needs and direct calls appropriately
Ensures that service consultants receive messages promptly
Make service appointments, route appointment information to the appropriate service consultant
Provide reporting to dealership management
Place outbound calls on a daily basis
Meet department objectives on a monthly and daily basis
In charge of active chats, text messages, incoming phone calls, outbound phone calls.