Service BDC Representative
BELLAMY STRICKLAND CHEVROLET GMC•McDonough, GA
•Onsite
About The Position
Bellamy Strickland is looking for a full-time Service BDC Representative to join our Service Department team. This position is a great opportunity for someone who is organized, comfortable on the phone, and enjoys helping customers. The Service BDC Representative will be responsible for making outbound calls, assisting with some inbound calls, and helping customers schedule service appointments.
Requirements
- Organized
- Comfortable on the phone
- Enjoys helping customers
- Friendly
- Dependable
- Detail-oriented
- Confident speaking with customers over the phone
- Strong communication skills
- Positive attitude
- Experience with Microsoft Excel is required
- Working from customer lists
- Tracking follow-up
- Staying organized with daily call activity
Nice To Haves
- Prior dealership experience
- Prior service department experience
- Prior call center experience
- Prior customer service experience
Responsibilities
- Making outbound calls to service customers
- Answering and assisting with inbound service calls
- Scheduling service appointments
- Calling open recall lists
- Following up on declined service recommendations
- Promoting private service offers and maintenance specials
- Maintaining accurate notes and follow-up records
- Using Excel to manage and track customer lists
- Providing excellent customer service with every interaction
- Calling service recall lists
- Calling declined repair opportunities
- Calling private special offer lists
- Calling customers who may be due for routine maintenance or recommended services
Benefits
- Health insurance
- Dental insurance
- 401(k) with company match
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
