Appointment Scheduler/ Service BDC

Toyota of York • Springettsbury Township, PA

5d • $35,000 - $45,000 • Onsite

About The Position

Toyota of York is hiring for an Appointment Scheduler/Service Center Representative! This is an ONSITE position. The role involves answering and directing incoming calls, performing outbound calls to develop business for the service department, obtaining detailed vehicle information, scheduling service appointments, advising callers on recall information, and maintaining knowledge of Toyota programs and products to provide excellent customer service.

Requirements

• Ability to accurately process detailed information while performing multiple tasks.
• Previous phone and customer service experience preferred.
• High School Diploma or General Education Degree (GED) preferred.

Responsibilities

• Answer and direct all incoming calls in a professional manner.
• Perform outbound calls utilizing various customer contact lists to develop business for the service department
• Obtain detailed vehicle information from callers to direct to appropriate person or department.
• Accurately schedule service appointments in accordance with Toyota of York guidelines.
• Utilize appropriate software to advise callers on recall information.
• Maintain current knowledge of Toyota of York and Toyota’s programs and products to provide customers excellent service and correctly direct calls.
• Provide accurate and up to date pricing and Toyota specific program information to callers as appropriate.
• Direct phone calls to appropriate party as necessary
• Miscellaneous duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED