BDC SERVICE CONSULTANT
H GREGORY 1 INC•Palmetto Bay, FL
•Onsite
About The Position
The Service Business Development Representative aids in fostering lifelong customers through efficient and effective follow-up and tracking of HGreg customers as it pertains to service. They are responsible for coordinating service appointments, follow-up calls, rescheduling missed appointments, and answering general questions.
Requirements
- Sit and/or stand interchangeably throughout the day.
- Sit and/or stand for long periods at a time.
- Use hands, fingers and arms continually, frequently and throughout the day.
- Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
- Pick-up, lift and carry items that may exceed 50 pounds.
- Operate and drive vehicles or equipment in a safe manner.
Responsibilities
- Aide in the achievement of customer satisfaction goals through service follow-up calls
- Be a proactive problem solver and resolve customer concerns during inbound and outbound phone calls.
- Coordinate service appointments accordingly with service advisors and vendors
- Respond to internet service leads via phone call, text, or email.
- Outbound phone calls consist of appointment confirmations, reschedule no-show appointments, service reminders
- Answer all phone calls promptly and professionally.
- Call and schedule appointments for special order parts
- Schedule next service appointment for customer
- Update customer information on file as necessary
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Time Off
- Paid Group Term Life Insurance
- Paid Training to promote professional growth
- Employee Assistance Program (EAP)
- Supplemental Personal Accident Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
