Service BDC

Bruce Titus Automotive Group • Olympia, WA

3d • $18 - $20 • Onsite

About The Position

Responsible for interacting with service customers and making sure each of our customers had a truly extraordinary visit.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• While performing the duties of this Job, the employee is regularly required to sit, stretch, reach, bend, twist, turn, handle and stoop.
• The employee is frequently required to talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.

Responsibilities

• Answer incoming service calls and schedules service appointments or take messages for advisors.
• Checks service department voicemails.
• Monitors texting platform and responds to customers.
• Make follow up calls to automated texts that were not responded to from manufacturer.
• Call/text special order customers to schedule appointments.
• Call and set up all we owe appointments and track on a google document.
• Call/text customers with recalls and schedule them for service.
• Prepare for next days appointments.
• Verify parts are here and loaner cars available.
• Document repeat repairs on appointment with special flag and let manager know via email.
• Flag all special order parts.
• Help advisors when possible: fax documents for payment, take warranty payments, etc.
• Greets customers who walk into the service drive and determines the nature of their visit and obtains basic customer information, if needed.
• Answers basic customer inquiries.
• Refers more extensive inquiries to the appropriate person.
• Directs customers to the correct department, notifies the appropriate team member that a customer is waiting, or introduces the customer to the correct team member.
• Calls customers when license plates arrive.
• Mail license plates to customers if requested by customer.
• Makes new car packets and key tags.
• Keep customer areas clean and orderly during hours of operation.
• Fill/Refill coffee machine, waiting room snacks and bottled water.
• Reorders supplies as needed.
• Other duties as assigned.

Benefits

• Medical, Dental and Vision Plan
• Paid Holidays & PTO
• Short Term Disability
• 401(k) Retirement Plan w/match
• Life Insurance Plan
• On-going training and opportunity for growth

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED