BDC Consultant - Holman Cadillac

Holman•Mount Laurel, NJ

2d•Onsite

About The Position

Holman Cadillac is currently seeking a highly motivated, customer focused Business Development Consultant to join our family at Holman! This key in-store role is crucial to creating and maintaining a productive relationship between our virtual centralized BDC and the Store to drive results.

Requirements

High school diploma
Proficient in various desktop tools including MS Office programs (Outlook, Excel, Word, PowerPoint)
Strong organizational skills
2-4 years of customer service or sales experience
Experience using CRM tools; automotive CRM a plus

Nice To Haves

Experience in automotive industry a plus
Familiarity with dealership operations a plus
Familiarity with BDC functions a plus
Experience reviewing and improving processes to increase efficiencies

Responsibilities

Maximize Internet Lead and Portfolio Management (PM) opportunities
Persistently focus on outcomes, overcome obstacles, and take accountable action to achieve meaningful goals and deliver impact
Influence stakeholders to act and support organizational goals through effective communication
Collaborate effectively with others to achieve common goals, foster teamwork, and enhance productivity through clear communication, mutual respect and shared responsibility
Facilitate effective Appointment and Turn Over (TO) distribution to Sales Advisors
Ensure Holman’s lead management process and workflows are being executed
Review CRM notes to ensure each Appointment and TO is handled effectively
Manage the Consultant tracker to track performance and support decision-making
Manage tasks and resources effectively to ensure productivity and efficiency
Identify opportunities to build trust and mutual respect

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Paid sick leave benefit that meets the mandated requirements (for part-time and temporary employees in geographic areas with statutory paid sick leave)