BDC Service Agent - Nalley Toyota Stonecrest

Asbury Automotive • Stonecrest, GA

9d

About The Position

Nalley Automotive, part of Asbury Automotive Group, is hiring a BDC (Business Development Center) Service Agent to manage high volumes of inbound and outbound calls and emails. The agent identifies customer needs, provides information about service appointment availability, partners with service advisors, researches customer issues, and offers solutions or alternatives. The role involves frequent customer contact, following dealership processes and Asbury phone scripts, and documenting interactions in the customer management system. Agents handle 50 or more calls per day and complete internet lead management service work plans daily. Asbury describes its culture as focused on exceptional guest experiences and a supportive, inclusive environment where team members can develop personally and professionally.

Requirements

• Excellent customer service skills and motivation to succeed.
• Advanced computer and phone skills.
• Minimum typing speed of 35–40 words per minute.
• Ability to multitask in a fast-paced environment.
• Team-player approach.
• Must be at least 18 years of age.
• Must pass pre-employment background and drug screens.

Nice To Haves

• Experience using customer tracking systems to track calls and appointments.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
• Appointment-setting experience.
• Proficiency in additional languages.

Responsibilities

• Manage high volumes of inbound and outbound customer calls and emails in a timely manner.
• Partner with the service department to schedule vehicle service appointments.
• Greet customers and provide shuttle schedule information when needed.
• Contact customers to identify automotive service needs and communicate relevant information.
• Follow dealership processes and procedures during frequent customer interactions.
• Thoroughly document customer contacts in the customer management system.
• Complete internet lead management service work plans daily.
• Answer calls promptly, professionally, and courteously.
• Use Asbury phone scripts to collect and document pertinent customer information.
• Research customer issues and provide solutions or alternatives.
• Handle 50 or more incoming and outgoing calls per day.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed