BDC Manager

Ocean Honda of Hanover•Hanover, MA

14h•Onsite

About The Position

Victory Automotive Group is seeking an experienced, motivated, and energetic professional to manage their BDC Department. The Business Development Manager helps grow the business by responding to business leads and developing relationships to promote sales for the dealership. This position will be responsible for managing all aspects of the department including handling internet leads, inbound phone calls and customer retention. In addition, the BDC Manager hires, trains, and monitors a team which handles most follow-up, all internet leads and inbound calls and lead generation. The ideal candidate has experience in a large-volume dealership, and some supervisory or management experience. He or she must have a strong sales aptitude, excellent communication, and interpersonal skills. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

Requirements

Automotive BDC/Internet management experience
High school diploma or GED
Basic knowledge of CRM system, lead providers and website backend tools preferred
Highly Professional and dependable
Working knowledge of the automotive industry a plus
Strong organizational and time management skills
Strong computer and internet skills, including Microsoft Office suite
Dealership and Reynolds and Reynolds experience a plus
Outstanding communication skills
Professional appearance and work ethic

Responsibilities

Manages all incoming sales and service appointment queries (either phone or internet)
Develops viable sales forecasts and associated sales strategies
Hires, trains, and monitors team member performance
Helps promote the dealership online via Social Media outlets
Assists sales staff to manage deals from start to finish
Respond to new leads and communicate effectively with customers within established time frames
Provides timely and accurate reports on all sales activities as needed
Perform customer follow-up to unsold customers to maximize all selling opportunities
Maintain a sold customer follow-up system to encourage repeat and referral business
Performs other duties as assigned