BDC Manager

Lithia & Driveway • Farmington Hills, MI

1d • Onsite

About The Position

The BDC Manager is responsible for leading all customer acquisition, lead management, customer retention, and Service-to-Sales initiatives. This individual serves as the operational bridge between the BDC, Sales, Service, and dealership leadership while ensuring every customer opportunity is maximized. This is a high-impact leadership role responsible for managing 1,200–1,800 leads per month, driving lead conversion, increasing showroom traffic, improving customer retention, and holding the sales team accountable for CRM execution and follow-up.

Requirements

• Strong leadership and communication skills.
• Ability to quickly integrate into a fast-paced, high-performing dealership.
• Highly organized, detail-oriented, and accountable.
• Proven ability to coach and develop others using performance metrics.
• Experience managing high lead volume in an automotive dealership.
• High School graduate or equivalent, 18 years or older required.

Nice To Haves

• Proficiency with VinSolutions, CarWars, Foureyes, vAuto, and dealership reporting tools is preferred.
• Our ideal candidate isn't just a BDC manager—they're someone who can improve the overall health of our sales process by monitoring lead conversion, CRM compliance, customer retention, and Service-to-Sales performance while helping the sales team continuously improve.

Responsibilities

• Manage and optimize 1,200–1,800 monthly sales opportunities.
• Ensure timely lead response, follow-up, and appointment generation.
• Monitor salesperson CRM activity, response times, and lead conversion performance.
• Coach and develop the sales team on phone skills, follow-up, and appointment setting.
• Partner with Service to drive Service-to-Sales opportunities and customer retention.
• Track and report key performance metrics, identify trends, and recommend process improvements.
• Maintain CRM accuracy and ensure dealership process compliance.
• Communicate effectively with Sales, Service, Finance, and dealership leadership.

Benefits

• Competitive pay
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED