BDC Manager

Lithia & Driveway•Jackson, MS

9h•Onsite

About The Position

The BDC Manager will manage BDC team members, develop and implement a solid follow-up process, and document success rates. This role requires the ability to multi-task to manage phone and internet traffic, and to manage the assignment of leads to appropriate team members to optimize results. The BDC Manager will also be responsible for training team members on phone and internet communications and sales skills. Additionally, the role involves writing routine reports and correspondence, and calculating figures such as commissions and percentages. Other duties may be assigned.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Self-starter with a proven track record of successful people management skills
High School Diploma or equivalent
Must have minimum two (2) + years’ experience as an automotive internet/BDC manager
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required
We are a drug free workplace

Nice To Haves

College Degree preferred
Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills
Bilingual preferred: Spanish

Responsibilities

Manage BDC team members
Develop and implement a solid follow-up process and document success rate
Ability to multi-task to manage phone & internet traffic
Managing assignment of leads to the appropriate team members to optimize results
Training team members on phone & internet communications & sales skills
Write routine reports and correspondence; calculate figures and amounts such as commissions and percentages
Other duties as assigned