BDC Manager - INFINITI Stuart!
About The Position
INFINITI Stuart, part of Murgado Automotive Group, is seeking an experienced, energetic BDC Manager to lead a high-performing team and deliver an exceptional client experience. The manager oversees daily BDC operations, develops processes that improve appointment generation for sales and service, coaches representatives to achieve goals, and uses performance data to improve conversion and customer satisfaction. The role works closely with Sales, Service, and Marketing to ensure leads are handled consistently and clients receive excellent treatment from their first contact. The position offers a competitive base salary with performance bonuses, medical, dental, and vision benefits, a 401(k) with company match, growth opportunities within a multi-store family-owned group, a modern facility, a collaborative culture, and employee discounts on vehicles, parts, and service. Murgado Automotive Group is an equal opportunity employer and participates in E-Verify. AI tools may support parts of the hiring process, but final hiring decisions are made by humans.
Requirements
- Proven BDC management experience; automotive experience is preferred.
- Track record of leading a successful team in a fast-paced, high-volume environment.
- Strong coaching ability and comfort holding people accountable.
- Excellent communication skills.
- Solid CRM proficiency.
- Customer-first mindset focused on building lasting relationships.
- Analytical and organized, with the ability to turn data into action.
Nice To Haves
- Automotive BDC experience.
Responsibilities
- Lead daily BDC operations to ensure every lead is handled quickly, professionally, and consistently.
- Build and refine processes to generate more quality appointments for sales and service.
- Coach, train, and motivate BDC representatives to meet or exceed individual and team goals.
- Track KPIs, identify trends, and improve conversion and customer satisfaction.
- Partner with Sales, Service, and Marketing to ensure leads are followed up and not overlooked.
- Set the standard for client treatment from the first contact.
Benefits
- Competitive base salary and performance bonuses.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) with company match.
- Growth opportunities within a multi-store group.
- Employee discounts on vehicles, parts, and service.
- Modern facility and collaborative, high-standards culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
