BDC - Customer Service Manager
Amherst Automotive DBA Premier Toyota of Amherst•Amherst, OH
•Onsite
About The Position
Premier Toyota of Amherst is looking for a full-time, customer service-oriented individual to join our team as a BDC Customer Service Manager. This position requires a driven, positive, and knowledgeable person. The ideal candidate should be able to provide a high level of expertise in customer service, have a friendly and professional attitude, and be able to manage a team and help assist with customers requests in a fast-paced environment.
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience, preferably in an automotive or retail environment
- Exceptional customer service skills and the ability to communicate effectively
- Ability to multi-task and stay organized in a fast-paced environment
- Ability to use basic office equipment and technology
- Basic knowledge of automotive products or willingness to learn
Responsibilities
- Maintain accurate customer records and update customer information
- Troubleshoot customer issues and provide appropriate solutions
- Assist customers with product selections and recommend features they may want to consider
- Provide product and services information
- Respond to customer inquiries and resolve customer complaints in a timely manner
- Follow up with customers after sales to ensure customer satisfaction
- Follow company policies and procedures and adhere to safety standards
Benefits
- medical/vision/dental insurance
- paid vacation
- holiday pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1-10 employees
