Service BDC

Wise Auto Group•Vallejo, CA

3d•Onsite

About The Position

Vallejo Hyundai is seeking an energetic, customer-focused Service BDC Representative to support our growing service department. This role is critical to driving appointment volume, customer retention, and exceptional customer satisfaction through proactive communication and follow-up. The ideal candidate is organized, driven, professional on the phone, and passionate about creating an outstanding customer experience.

Requirements

Previous BDC, call center, customer service, or automotive experience preferred
Strong phone, communication, and follow-up skills
Positive attitude with a customer-first mindset
Organized and detail-oriented with strong multitasking ability
Comfortable working in CRM systems and handling high-volume communication
Ability to work in a fast-paced, performance-driven environment

Nice To Haves

Bilingual (Spanish) is a plus

Responsibilities

Handle inbound and outbound service calls, texts, emails, and online inquiries
Schedule and confirm service appointments efficiently
Conduct outbound follow-up for declined services, overdue maintenance, missed appointments, and service reminders
Support service retention and CSI initiatives through consistent customer follow-up
Manage appointment-setting opportunities from service campaigns, recalls, and equity/mining opportunities
Re-engage inactive customers and help drive lost customer recovery efforts
Respond promptly to online service leads and digital appointment requests
Assist with managing manufacturer and dealership service campaigns
Maintain accurate customer records and activity notes in CRM
Coordinate effectively with service advisors and management to ensure smooth appointment flow
Help support service lane traffic growth and revenue opportunities
Contribute to meeting department KPIs including appointment show rate, outbound activity, retention, and CSI performance