Service BDC

Glendale Nissan•Glendale, CA

About The Position

We are seeking a customer-focused, organized, and motivated professional to join our team in a service support role. In this position, you will help create a positive experience for customers by managing communication, coordinating appointments, and supporting the service department with timely follow-up and efficient scheduling.

Requirements

Strong communication and customer service skills
Excellent organizational skills and attention to detail
Ability to multitask and stay composed in a fast-paced environment
Comfort using phone systems, email, and computer-based tools
Positive attitude and a team-oriented approach
Ability to learn processes quickly and adapt to changing priorities
A professional and friendly approach to customer interactions
Reliability, punctuality, and a strong work ethic
Problem-solving skills and the ability to follow through on tasks
Confidence speaking with customers and building rapport
A desire to contribute to a high-performing service team

Nice To Haves

Prior experience in customer service, scheduling, call handling, or administrative support is helpful

Responsibilities

Respond to inbound calls, emails, and other customer inquiries in a courteous and professional manner
Schedule and confirm service appointments while helping ensure an efficient workflow
Follow up with customers regarding upcoming visits, service recommendations, and satisfaction after service completion
Maintain accurate customer records and update information in internal systems
Work closely with service advisors and team members to support a smooth customer experience
Assist with outbound communication campaigns and appointment-setting efforts
Help identify opportunities to improve customer engagement and retention
Handle basic administrative tasks and contribute to an organized, productive department