BDC Assistant Manager – Buying Center

Advantage Auto Group • Naperville, IL

4d

About The Position

We are seeking a motivated, customer-focused BDC Assistant Manager / Buying Center Assistant Manager to support the daily operations of our Business Development Center and Buying Center. This leadership position is responsible for assisting with team management, customer follow-up, manager calls, appointment generation, vehicle acquisition efforts, performance coaching, and delivering exceptional customer experiences. The ideal candidate is an organized, results-driven professional who can lead by example, support team development, and help drive department performance. Automotive, BDC, or leadership experience is preferred; however, we are willing to train the right candidate who demonstrates strong leadership potential, communication skills, and a desire to learn and grow within our organization.

Requirements

• Strong communication and customer service skills.
• Ability to multitask and thrive in a fast-paced environment.
• Professional, positive, and team-oriented attitude.
• Strong organizational and problem-solving skills.
• Proficiency with computers and willingness to learn dealership software.
• Valid driver's license and acceptable driving record.

Nice To Haves

• Previous BDC, automotive sales, customer service, call center, or dealership experience.
• Supervisory, leadership, or team lead experience.
• Experience handling customer escalations and manager calls.
• Familiarity with CRM systems and lead management processes.
• Automotive experience is preferred
• Candidates with customer service, sales, leadership, hospitality, retail, or call center experience are encouraged to apply.

Responsibilities

• Assist in managing the daily operations of the BDC and Buying Center.
• Lead, motivate, and support team members to achieve departmental goals.
• Assist with employee coaching, training, and performance development.
• Help onboard new team members and ensure adherence to company processes.
• Foster a positive, customer-focused work environment.
• Ensure timely follow-up with internet leads, phone inquiries, and vehicle acquisition opportunities.
• Monitor CRM activity to ensure accurate customer records and communication.
• Manage appointment-setting efforts and help improve appointment show rates.
• Review and address missed opportunities to maximize conversions.
• Oversee outbound call, text, and email campaigns.
• Conduct manager calls to support appointment confirmations, customer retention, and sales opportunities.
• Handle escalated customer concerns in a professional and timely manner.
• Assist with customer conflict resolution and relationship-building efforts.
• Support management in maintaining high customer satisfaction scores.
• Assist customers interested in selling or trading their vehicles.
• Support vehicle acquisition initiatives and inventory growth efforts.
• Coordinate with appraisal and management teams to maximize purchasing opportunities.
• Track acquisition appointments and performance metrics.
• Monitor key performance indicators (KPIs) and team productivity.
• Assist in preparing reports and identifying opportunities for improvement.
• Support department goals through process improvement and accountability.
• Ensure compliance with company standards and expectations.

Benefits

• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Employee vehicle purchase program
• Ongoing training and professional development
• Advancement opportunities within a growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed