Business Development Center Manager (BDC Manager)

Lithia & Driveway • Tampa, FL

1d • Onsite

About The Position

The Business Development Center Manager (BDC Manager) at Elder Ford of Tampa is a leadership role within one of America's largest dealership groups, Lithia & Driveway. This position offers opportunities for career advancement and development. The BDC Manager will lead customer relations process management, develop improvement plans, gather customer information for follow-up and retention, maintain product and promotion knowledge, and utilize computer and phone skills to drive appointments, sales, and customer retention.

Requirements

• Previous customer service management experience.
• Ability to present information in a clear and professional manner.
• Ability to teach others how and why to perform their job.
• Basic computer skills.
• Acceptable driving record and a valid driver's license in your state of residence.
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Lead customer relations process management by observing, installing, and training approved CR processes.
• Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED