Business Development Center Manager (BDC Manager)
About The Position
Dealership: L0499 Elder Ford of Tampa Elder Ford of Tampa BDC Manager If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us on the fast track to success and development, apply today! We are one of nearly 400 Lithia & Driveway dealerships nationwide! Being the largest dealership group in America, there are many opportunities for you to pursue your short and long-term career goals. We are committed to growing our company and Growing our People! Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
Requirements
- Previous customer service management experience.
- Ability to present information in a clear and professional manner.
- Ability to teach others how and why to perform their job.
- Basic computer skills.
- Acceptable driving record and a valid driver's license in your state of residence.
- High School graduate or equivalent, 18 years or older required.
Responsibilities
- Lead customer relations process management by observing, installing, and training approved CR processes.
- Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
- Gather accurate customer information to create a database for continual follow-up and retention.
- Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
