BDC Assistant Manager / Buying Center Assistant Manager

Advantage Of Naperville Inc•Naperville, IL

About The Position

The BDC Assistant Manager / Buying Center Assistant Manager is responsible for supporting the daily operations of the Business Development Center (BDC) and Buying Center. This leadership role assists with team management, customer follow-up, appointment generation, manager calls, vehicle acquisition efforts, employee coaching, and delivering exceptional customer experiences. The ideal candidate is a motivated, results-oriented professional who can lead by example, foster a positive team culture, and help drive department performance. Automotive experience is preferred; however, we are willing to train the right candidate who possesses strong leadership potential, communication skills, and a desire to grow within the organization.

Requirements

Strong communication and customer service skills.
Ability to multitask and thrive in a fast-paced environment.
Professional, positive, and team-oriented attitude.
Strong organizational and problem-solving skills.
Basic computer proficiency and willingness to learn dealership software and CRM systems.
Valid driver's license with an acceptable driving record.
Previous BDC, automotive sales, customer service, call center, or dealership experience.
Supervisory, leadership, team lead, or management experience.
Experience handling customer escalations and manager calls.
Familiarity with CRM systems and lead management processes.

Nice To Haves

Automotive experience is preferred
Vehicle acquisition or automotive retail experience is a plus.

Responsibilities

Assist in managing the daily operations of the BDC and Buying Center.
Lead, motivate, and support team members to achieve departmental goals.
Assist with employee coaching, training, and performance development.
Help onboard new team members and ensure adherence to company processes.
Foster a positive, customer-focused work environment.
Ensure timely follow-up on internet leads, phone inquiries, and vehicle acquisition opportunities.
Monitor CRM activity to ensure accurate customer records and communication.
Manage appointment-setting efforts and improve appointment show rates.
Review missed opportunities and implement strategies to maximize conversions.
Oversee outbound call, text, and email campaigns.
Conduct manager calls to support appointment confirmations, customer retention, and sales opportunities.
Handle escalated customer concerns professionally and promptly.
Assist with customer conflict resolution and relationship-building efforts.
Support customers interested in selling or trading their vehicles.
Assist with vehicle acquisition initiatives and inventory growth efforts.
Coordinate with appraisal and management teams to maximize purchasing opportunities.
Track acquisition appointments and performance metrics.
Monitor department KPIs and team productivity.
Assist in preparing reports and identifying opportunities for process improvement.
Ensure compliance with company policies, standards, and expectations.