BDC Admin/Receptionist
About The Position
Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage is hiring a BDC/Receptionist to support its Sales and Service teams. This role serves as a first point of contact for customers and helps create a positive experience by scheduling appointments, managing customer communications, maintaining records, and providing administrative and receptionist support for dealership operations. The position is scheduled Monday through Friday, 9 a.m. to 5 p.m., and pays $17.00–$18.00 per hour, depending on experience. Applicants must be high school graduates or equivalent and at least 18 years old. A valid driver's license in the applicant's state of residence and an acceptable driving record are required. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions. The company is committed to equal employment opportunity and considers qualified applicants regardless of criminal histories, consistent with legal requirements.
Requirements
- Previous customer service, receptionist, call center, BDC, or administrative experience.
- Ability to build great customer relationships.
- Passion for helping others.
- Comfort using computers and technology.
- Team-first mindset and commitment to exceptional customer service.
- Valid driver's license in the applicant's state of residence and an acceptable driving record.
- High school graduate or equivalent.
- At least 18 years old.
Nice To Haves
- CRM experience; training is available.
Responsibilities
- Answer incoming calls and direct customers to the appropriate department.
- Schedule, confirm, and follow up on sales and service appointments.
- Make outbound calls to customers regarding appointments, service needs, and customer satisfaction.
- Manage customer information and maintain accurate records in the CRM system.
- Support customer retention efforts through follow-up and communication.
- Assist customers with questions and escalate concerns when needed.
- Provide administrative and receptionist support for dealership operations.
- Deliver outstanding customer service in person and over the phone.
Benefits
- Medical, dental, and vision plans.
- Paid holidays and PTO.
- Short- and long-term disability.
- Paid life insurance.
- 401(k) retirement plan.
- Employee stock purchase plan.
- Lithia Learning Center.
- Vehicle purchase discounts.
- Wellness programs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
