Bath + Kitchen Showroom Sales Consultant

Reece•San Antonio, TX

1d•Onsite

About The Position

As a Showroom Consultant, you will use technical knowledge and customer service skills to create lasting customer relationships and achieve sales and margin targets in the displayed product categories. You will provide end-to-end experiences for end users and build relationships with designers, smaller custom builders, and high-end remodelers in the Bath & Kitchen ecosystem. The role includes promoting appliances, plumbing, and outdoor grilling products; understanding customer needs; preparing quotes and specification or picture books; converting quotes into orders; and following up after the sale. You will also monitor sales performance, develop new accounts, share market and competitor information, support showroom operations, and complete assigned training. The position requires a bachelor’s degree and proficiency in Excel, Word, and Outlook. Preferred experience includes at least three years in sales with demonstrated success, experience in home furnishings, home improvement, or complex sales cycles, and experience with higher-end products or services. The role requires onsite presence at the assigned location, the ability to lift up to 25 pounds occasionally, and extended periods of sitting and standing. It also requires regular use of office equipment and effective oral and written communication.

Requirements

Bachelor’s degree.
Proficiency in Excel, Word, and Outlook.
Passion for sales and customer satisfaction.
Ability to build rapport, make a good first impression, and establish trust by exhibiting company values.
Ability to deliver on agreed-upon promises and co-create future growth opportunities.
Technical knowledge of appliances.
Ability to develop a portfolio of business consisting of designers, smaller custom builders (fewer than five homes per year), and high-end remodelers.
Ability to maintain scheduled workdays and hours, including onsite presence at the assigned location.
Ability to lift up to 25 pounds occasionally and sit and stand for extended periods.
Ability to operate common office equipment, including computers and copiers; requires near vision and manual dexterity.
Oral communication skills, including speaking, speech clarity, and speech recognition.
Written communication skills, including writing, reading, written comprehension, and written expression.
Mental capacities listed include achievement and effort, active listening, adaptability and flexibility, analytical thinking, attention to detail, category flexibility, concern for others, cooperation and coordination, critical thinking, deductive and inductive reasoning, dependability, independence, information ordering, initiative, innovation, relationship maintenance, integrity, oral comprehension and expression, problem sensitivity, selective attention, self-control, service orientation, social orientation and perceptiveness, stress tolerance, support, and time management.

Nice To Haves

At least 3 years of sales experience with demonstrated success.
Experience in home furnishings, home improvement, or a complex sales cycle.
Experience with higher-end products or services.

Responsibilities

Achieve sales and gross product targets by following the sales process, qualifying customers, quoting, addressing obstacles, closing sales, and following up after the sale.
Qualify customers to understand their business needs and apply appropriate pricing rate cards.
Grow the customer base in line with company targets for average monthly active accounts.
Monitor sales trends and product performance using company reports, and develop plans to qualify and engage new customers.
Promote displayed product categories, including appliances, plumbing, and outdoor grilling.
Recommend solutions based on customer needs, market trends, product information, and design-based thinking.
Develop relationships with designers, small custom builders, and high-end remodelers by understanding their needs and communicating the company’s value proposition.
Prepare accurate quotes and specification or picture books within one business day of customer meetings or interactions; communicate revised timelines when needed.
Follow up on quotes within customer expectations, identify obstacles, convert quotes to orders, and procure products in accordance with standard operating procedures, including cash handling.
Continually improve sales skills and product knowledge, and attend showroom functions, CEUs, and events to acquire leads.
Network with and influence decision makers in the remodel and new custom-build ecosystem to develop relationships and accounts.
Identify leads on the showroom floor and proactively develop relationships with end users.
Build productive working relationships with Showroom Support and Network Development Representatives.
Respond with urgency and within one business day; attend daily huddles with the manager and monthly touch bases.
Communicate backorder concerns and tasks to Showroom Consultant Support, and share ideas, trends, and customer feedback to improve processes.
Share market and competitor information with applicable organizational channels and build working partnerships across the organization.
Monitor and manage calling and trouble queues and the past-due orders report in accordance with company policy.
Track weekly sales progress and complete assigned training.
Maintain high ethical standards consistent with good judgment, company policy, and objectives.
Assist with credit and collections of accounts receivable as needed.