Batch Operations Technician -- GMI Operator -
About The Position
The Batch Operations Technician (GMI Operator) provides production operations support by executing and monitoring batch processes, verifying batch results, and supporting nightly production environments across multiple servers. The technician performs first-level analysis of data interface processing exceptions and logs, resolves errors when possible, and escalates unresolved issues according to established on-call support procedures. They work with functional teams to support timely analysis and resolution in alignment with application service-level objectives. The role also supports batch monitoring by analyzing production workflows and recommending improvements to job-schedule performance. It provides rapid support during outages, assists with workload-automation forecasting, and collaborates with technology design teams to ensure backup and recovery systems meet business-continuity SLA requirements. The technician works with application support teams and business stakeholders to define acceptable service levels and develop incident-management procedures.
Requirements
- Five years of experience as a GMI Operator and Support specialist, including monitoring and managing batch steps and analyzing and responding to user queries.
- Five years of experience with batch operations, job scheduling, and monitoring tools.
- Five years of experience communicating issues and status updates with business users, second-level support, and development teams.
- Five years of experience working with internal teams to identify opportunities to improve the product and customer experience.
- Five years of experience documenting processes and procedures.
- Five years of experience and knowledge of Unix, Mainframe, and Windows operating systems.
- Five years of experience with relational databases and basic SQL programming.
- Five years of experience running shell scripts in a UNIX or similar environment and reviewing log files.
- Five years of experience handling priority issues, troubleshooting with external and internal clients, and problem solving.
- Ability to communicate effectively in oral and written formats.
Responsibilities
- Execute and monitor batch processes to provide production operations support.
- Verify batch results and support nightly production environments across multiple servers.
- Perform first-level analysis of data interface processing exceptions and logs.
- Resolve errors and escalate unresolved issues according to defined on-call support procedures.
- Work with functional teams to ensure timely analysis and resolution of issues in alignment with application service-level objectives.
- Analyze production workflows and recommend improvements to job-schedule performance.
- Provide rapid support during outages and assist with workload-automation forecasting.
- Collaborate with technology design teams to ensure backup and recovery systems meet business-continuity SLA requirements.
- Work with application support teams and business stakeholders to define acceptable service levels and develop incident-management procedures.
- Monitor and manage batch steps and respond to user queries.
- Communicate issues and status updates to business users, second-level support, development teams, and clients.
- Document processes and procedures.
- Work with internal teams to identify opportunities to improve the product and customer experience.
- Troubleshoot and solve priority issues with internal and external clients.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
