Batch Operations Technician (814924)

STI • Raleigh, NC

1d

About The Position

NC FAST requires a Batch Operations Technician to support daily batch operations for NC FAST Operations and Maintenance. The role supports day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system’s batch architecture. The technician must work outside standard business hours and be available to rotate among three shifts: 5 PM to 1 AM, 10 PM to 6 AM, and 1 AM to 9 AM.

The technician executes and monitors batch processes, verifies results, and supports nightly production environments across multiple servers. The role includes first-level analysis of data-interface processing exceptions and logs, resolving errors, and escalating unresolved issues according to on-call support procedures. The technician works with functional and application support teams to achieve timely analysis and resolution in alignment with application service-level objectives.

Requirements

• Five years of experience as a GMI Operator and Support specialist capable of monitoring and managing batch steps and analyzing and responding to user queries.
• Five years of experience with batch operations, job scheduling, and monitoring tools.
• Five years of demonstrated ability to communicate issues and status updates effectively with business users, second-level support, and development teams.
• Five years of experience working with internal teams to identify opportunities to improve the product and customer experience.
• Five years of demonstrated experience documenting processes and procedures.
• Five years of experience and knowledge of operating systems such as Unix, Mainframe, and Windows.
• Five years of experience with relational databases and basic SQL programming.
• Five years of experience running shell scripts in a UNIX or similar environment and reviewing log files.
• Five years of experience handling priority issues, troubleshooting with external and internal clients, and problem solving.
• Ability to communicate effectively in oral and written formats.
• Availability to rotate among the 5 PM–1 AM, 10 PM–6 AM, and 1 AM–9 AM shifts.

Responsibilities

• Execute and monitor batch processes for production operations.
• Verify batch results and support nightly production environments across multiple servers.
• Perform first-level analysis of data-interface processing exceptions and logs.
• Resolve errors and escalate unresolved issues according to defined on-call support procedures.
• Work with functional teams to ensure timely issue analysis and resolution aligned with application service-level objectives.
• Analyze production workflows and recommend improvements to job schedule performance.
• Provide rapid support during outages and assist with workload automation forecasting.
• Collaborate with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements.
• Work with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed