Zingerman's Roadhouse Bartender

Zingerman's Roadhouse•Ann Arbor, MI

3d•$24 - $36

About The Position

The Roadhouse Bartender accurately prepares cocktails and other alcoholic beverages, develops new drink ideas, provides excellent guest service, helps guests select menu items, delivers orders accurately, and cleans and maintains the work area. This part-time position offers up to 29 hours per week, with morning and evening shifts and a requirement to work at least two shifts per week and have weekend availability. Shifts include daytime hours from 8 a.m. or 10 a.m. to 5 p.m. and evening hours from 3 p.m. or 4 p.m. to midnight. The stated average compensation, including wages and tips, is around $24–$28 per hour during daytime hours and $32–$36 per hour during evening hours. The listed wage is $10 per hour plus tips for daytime shifts and $9 per hour plus tips for evening shifts, with a minimum base wage of $14 per hour.

Requirements

Two to four years of experience as a bartender in a high-end service environment.
TIPS certified.
Availability for at least two shifts per week, including weekend availability.
Ability to work shifts that may run from 8 a.m. or 10 a.m. to 5 p.m., or from 3 p.m. or 4 p.m. to midnight.
Ability to move and position oneself around the bar, kitchen, and basement; bend, stoop, and remain upright for long periods; safely lift up to 50 pounds, including on stairs; balance and relocate a tray with drinks or dishes; and ascend and descend between the basement and main floor.
A reputation for excellent relations with guests and front- and back-of-house staff.
Ability to work effectively as part of a team.

Responsibilities

Create and teach new bar creations and offerings, and participate in weekly specials presentations and tastings.
Take and deliver guest orders using Zingerman's Four Steps to Order Accuracy.
Help guests choose menu items by providing knowledgeable and accurate information about core and special menu items, coffees and barista drinks, tap beers, wine by the glass, classic cocktails, and house liquors.
Teach and coach front-of-house staff on bar knowledge.
Prepare alcoholic and specialty drinks according to recipes and quality standards.
Pair menu items with wines and beers, and follow Roadhouse wine service systems.
Prepare coffee, soft drinks, and water.
Use the Toast POS system to enter orders.
Maintain a clean bar and service station.
Keep up to date on specials, menu updates, and 86 lists.
Follow the system for collecting, communicating, and connecting information about guests.
Resolve customer complaints, make things right for the customer, and seek manager or supervisor assistance when appropriate.
Communicate and document customer compliments, complaints, and suggestions.
Follow the training compact, take responsibility for training, and follow the three steps to great service and five steps to handling a customer complaint.
Arrive on time for shifts, meetings, and classes.
Follow Roadhouse table maintenance systems, including marking, pre-bussing, and setting tables.
Follow staff member guidelines and Roadhouse Bar systems, and work well with others using good communication skills.
Attend and participate in weekly huddles and/or know Roadhouse key measures and numbers.