Zingerman's Roadhouse Bartender

Zingerman's•Ann Arbor, MI

About The Position

The Roadhouse Bartender prepares cocktails and other alcoholic beverages accurately, develops new drink ideas, and provides excellent guest service. The role includes helping guests select menu items, delivering orders accurately, maintaining a clean work area, and teaching front-of-house staff about bar offerings. Bartenders work up to 29 hours per week, must be available for at least two shifts per week including weekends, and may work morning or evening shifts. Day shifts are typically 8 a.m. or 10 a.m. to 5 p.m.; evening shifts are typically 3 p.m. or 4 p.m. to midnight. Compensation averages around $24–$28 per hour during daytime hours and $32–$36 per hour during evening hours, including wages and tips. The stated wage is $10 per hour plus tips for daytime shifts and $9 per hour plus tips for evening shifts, with a minimum base wage of $14 per hour.

Requirements

Two to four years of experience as a bartender in a high-end service environment.
TIPS certified.
Availability for at least two shifts per week, including weekends and holidays.
Ability to move around the bar, kitchen, and basement; bend and stoop; and remain upright for long periods.
Ability to safely lift up to 50 pounds, including up and down stairs.
Ability to balance and relocate a tray with drinks and/or dishes and ascend and descend between the basement and main floor.
Excellent relations with guests and front- and back-of-house staff.
Ability to work effectively as part of a team.

Nice To Haves

Bold, engaging, and entertaining manner.

Responsibilities

Create and teach new bar creations and offerings, and participate in weekly specials presentations and tastings.
Take and deliver guest orders using Zingerman’s Four Steps to Order Accuracy.
Assist guests with menu selection by providing accurate information about menu items, coffees and barista drinks, tap beers, wine pours, classic cocktails, and house liquors.
Teach and coach front-of-house staff on bar knowledge.
Prepare alcoholic and specialty drinks according to recipes and quality standards.
Pair menu items with wines and beers and follow Roadhouse wine-service systems.
Prepare coffee, soft drinks, and water.
Use the Toast POS system to enter orders.
Maintain a clean bar and service station and keep up to date on specials and menu changes, including 86 lists.
Collect, communicate, and connect information about guests according to Roadhouse systems.
Resolve customer complaints and make things right for the customer; communicate and document compliments, complaints, and suggestions.
Follow the training compact and take responsibility for training; follow the three steps to great service and the five steps to handling a customer complaint.
Arrive on time for shifts, meetings, and classes.
Follow Roadhouse table-maintenance systems, including marking, pre-bussing, and setting tables.
Seek manager or supervisor assistance with guests when appropriate.
Follow staff-member guidelines and Roadhouse Bar systems, and work well with others using good communication skills.
Attend and participate in weekly huddles and/or know Roadhouse key measures and numbers.