Bartender

Chops City Grill (Phelan Family Brands)•Naples, FL

About The Position

Phelan Family Brands is a family-owned and locally operated restaurant group seeking a skilled and enthusiastic Bartender. The role prepares and serves alcoholic and non-alcoholic beverages to guests while providing exceptional customer service and helping create a welcoming, enjoyable atmosphere. The primary responsibility is to prepare alcoholic beverages according to company-specified recipes for guests and service-bar orders, sell and serve food and beverages, and deliver the company’s best-in-class service throughout the guest experience.

Requirements

Thorough working knowledge of bartending, including bar terminology and common essential drink recipes.
Understanding of basic bartending practices, including how to build drinks, suggest wine, and properly pour draft beer.
Ability to maintain an outgoing and positive personality.
Complete knowledge of the restaurant’s food and beverage menu.
Ability to serve the entire bar and bar tables while meeting or exceeding company standards.
Ability to consistently upsell food and alcohol items.
Ability to use a computer to enter orders on a check.
Ability to interact with guests in a friendly and prompt manner.
Ability to accept different payment types and make change.
Ability to complete side work and maintain a clean, smoothly operating bar area.
Ability to check identification and refuse alcohol service to guests under the legal drinking age.
Ability to monitor guest behavior and drinks served and alert management when a guest should not drive.
Neat and clean uniform, well-groomed hair, and good personal hygiene.

Responsibilities

Prepare alcoholic beverages according to company-specified recipes for guests and service-bar orders.
Sell and serve food and beverages while providing best-in-class service throughout the guest experience.
Maintain knowledge of bartending terminology, essential drink recipes, drink-building, wine suggestions, and draft-beer pouring.
Maintain an outgoing and positive personality and interact with guests in a friendly and prompt manner.
Know the restaurant’s food and beverage menu and consistently upsell food and alcohol items.
Serve the bar and bar tables while meeting or exceeding company service standards.
Enter orders on checks using a computer; accept different forms of payment and make change.
Complete side work and maintain the cleanliness and smooth operation of the bar area; clear and reset the bar and bar tables promptly.
Check guest identification to verify legal drinking age and politely refuse service to underage guests.
Monitor guest behavior and the number of drinks served; inform management if a guest should not drive.
Strive to ensure guest satisfaction and exceed guest expectations.
Report to work in a neat, clean uniform and maintain well-groomed hair and personal hygiene.
Communicate with managers about unhappy guests.
Take and fill to-go orders and check their accuracy when applicable.