Bartender - Hotel Cleveland, Autograph Collectio

Coury Hospitality•Cleveland, OH

12d•$9 - $9

About The Position

Bartenders at Hotel Cleveland, Autograph Collection deliver attentive, hospitable drinking and dining experiences at the bar. The role prepares cocktails and beer for both the bar and dining room while maintaining strong spirits knowledge and an understanding of flavor balance. Bartenders are expected to prioritize and multitask, communicate effectively, and create a friendly, welcoming environment that enriches the guest experience.

Requirements

Must be at least 21 years old.
Outgoing personality, positive attitude, and strong communication skills.
Knowledge of wine and beverage brands, drink garnishes, and prices.
Comprehensive knowledge of wines by the glass and growing knowledge of wines by the bottle.
Comprehensive knowledge of the inspiration, ingredients, and techniques used in house cocktails.
Complete understanding of standardized recipes for classic and contemporary cocktails.
Ability to make confident food and beverage pairing recommendations.
Knowledge of pre-check register operation, basic math, and handling money.
Knowledge of computer operations and ordering procedures.
Basic sanitation knowledge.
Ability to stand for extended periods, up to five hours.
Ability to reach, bend, stoop, and frequently lift up to 40 pounds.

Responsibilities

Greet guests promptly and seat them in a friendly manner within one minute of approaching the bar.
Present drink menus, make recommendations, answer beverage questions, and take beverage orders from guests and servers.
Prepare and serve alcoholic and non-alcoholic drinks according to standard recipes.
Upsell drink specials and food items as directed by management.
Execute wine service when necessary.
Check in regularly with guests to ensure satisfaction with food and drinks.
Clearly communicate allergy and dietary restriction information on tickets.
Take tables in the bar or dining room as assigned by management.
Accurately and promptly enter drink orders into the Point of Sale (POS) system.
Accept guest payments, process credit card charges, and make change when applicable.
Learn patrons’ names and personally recognize regular guests.
Provide gracious, professional, and efficient service, maintaining professional conduct within guests’ view.
Respond promptly and courteously to guest requests or problems.
Report equipment or bar maintenance problems to the Manager.
Arrange bottles and glasses attractively and functionally to support efficient preparation and beverage promotion.
Keep the bar stocked, clean, and orderly, including counters, sinks, utensils, shelves, and storage areas.
Assist with restocking and replenishing bar inventory and supplies.
Perform additional or revised tasks as assigned by management according to business volume and operational needs.