Bartender - Hotel Cleveland, Autograph Collectio

Coury Hospitality•Cleveland, OH

11d

About The Position

Bartenders deliver attentive, hospitable drinking and dining experiences at the bar. They prepare cocktails and beer for the bar and dining room, apply extensive spirits knowledge and an understanding of flavor balance, and create a friendly, welcoming environment. Bartenders are expected to communicate effectively, prioritize and multitask, and respond cheerfully and helpfully to guests while working to enrich the guest experience. The position may include additional or revised duties based on management’s discretion, business volume, and current work needs.

Requirements

Must be at least 21 years old.
Outgoing personality, positive attitude, and strong communication skills.
Knowledge of wine and beverage brand selections, garnishes, and prices.
Comprehensive knowledge of wines by the glass and growing knowledge of wines by the bottle.
Comprehensive knowledge of the inspiration, ingredients, and techniques used in house cocktails.
Understanding of standardized recipes for classic and contemporary cocktails.
Ability to confidently recommend food and beverage pairings.
Knowledge of pre-check register operation.
Basic math skills and ability to handle money.
Knowledge of computer operations and ordering procedures.
Basic sanitation knowledge.
Ability to stand for long periods, up to five hours.
Ability to reach, bend, stoop, and frequently lift up to 40 pounds.

Responsibilities

Greet and seat guests promptly and in a friendly manner, within one minute of their approach to the bar.
Present drink menus, recommend beverages, and answer guest questions.
Take beverage orders from guests and servers.
Prepare and serve alcoholic and non-alcoholic drinks according to restaurant standard recipes.
Upsell drink specials and food items as directed by management.
Execute wine service when necessary.
Check in regularly with guests to ensure satisfaction with food and drinks.
Clearly note allergy and dietary restriction information on tickets.
Take tables in the bar or dining room when assigned by management.
Record drink orders accurately and promptly in the Point of Sale (POS) system.
Accept guest payments, process credit card charges, and make change when applicable.
Learn patrons’ names and personally recognize regular guests.
Provide gracious, professional, and efficient service, maintaining professional conduct in guests’ view.
Respond promptly and courteously to guest requests or problems.
Report equipment or bar maintenance problems to the Manager.
Arrange bottles and glasses attractively and functionally to support efficient preparation and beverage promotion.
Keep the bar stocked and maintain cleanliness of counters, sinks, utensils, shelves, and storage areas.
Assist with restocking and replenishing bar inventory and supplies.
Perform additional or revised tasks as assigned by management or required by business needs.