Bartender

ClubCorp•Philadelphia, PA

About The Position

As a Bartender, you are responsible for maintaining beverage control, ensuring accurate pouring and serving of products, and keeping the bar area clean and organized. You provide exceptional service aligned with club standards and meet or exceed member expectations, consistently upholding the 3-steps of service to enhance the member and guest experience. The role includes assisting with food and beverage service at the bar, delivering personalized service, preparing and maintaining the bar for service, managing beverage inventory and supplies, and supporting coworkers and club operations. Additional duties may be assigned by management.

Requirements

Ability to stand, walk, and perform physical activities for extended periods.
Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
Ability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold or unfold as required.
Ability to lift, carry, push, and pull up to 100 pounds occasionally.
Effective communication skills, including talking and hearing, with sufficient visual acuity.
Ability to meet attendance requirements and work additional hours, including weekends and/or holidays, as required.

Nice To Haves

High school diploma or equivalent.
Certification in alcohol and food safety awareness.
Previous experience in Food & Beverage service.
Excellent communication skills and the ability to follow instructions accurately.
Strong commitment to maintaining high ethical work standards.
Comfort working in indoor and occasional outdoor environments.
Basic bar and wine knowledge, including cocktails and wine varietals.
Ability to properly open a bottle of wine with a wine tool.

Responsibilities

Deliver high standards of service as outlined in the Food & Beverage service training program.
Assist with serving food and beverages to members and guests at the bar.
Know members’ names, greet them promptly, and provide a warm, personalized experience.
Accurately fulfill member and guest orders and requests in a timely manner.
Address and resolve complaints professionally, notify management of issues, and practice effective service recovery.
Prepare the bar for service by setting up and stocking bottles, garnishes, glassware, and ice at the start of each shift.
Maintain cleanliness and organization of the bar area, including regular sanitizing.
Complete daily assignments and side work, including restocking and refilling supplies.
Maintain comprehensive knowledge of the à la carte menu, daily features, and specials.
Keep liquor items properly stocked, accurately poured, and responsibly managed to maintain beverage control.
Maintain knowledge of the liquors, beers, and wines available at the club.
Support fellow employees, contribute to a positive team environment, and proactively assist members and guests in receiving the 3-steps of service.
Complete additional duties as assigned by management and assist others as needed.
Follow company, club, and department policies, procedures, instructions, and safe working practices.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Take initiative in personal and professional growth and maintain required role-related certifications.
Address challenges using available resources and work with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.
Wear a clean, neat uniform that meets club standards.