Bartender (Full-Time) - Ka Haku, a Hilton Club

Hilton Grand Vacations • Honolulu, HI

5d • $32 - $33

About The Position

The Bartender at Ka Haku, a Hilton Club, is part of the resort’s opening team and delivers exceptional food and beverage service in a luxury hospitality environment. The role involves crafting and serving beverages, engaging with guests, anticipating their needs, and creating personalized experiences in areas including the Arrival & Departure Lounge and pool. Bartenders uphold standards for quality, presentation, guest service, health and safety, and the resort’s service culture, Hilton values, and HGV brand standards.

The position also supports the operational foundation of the new resort by maintaining bar and service areas, following company policies and alcohol service regulations, and contributing to a welcoming environment for guests and team members.

Requirements

• High school diploma or equivalent.
• Possess, or be able to obtain, a State of Hawaii Liquor Card (Blue Card) and State of Hawaii Food Handler Certificate.
• TB clearance.
• Less than one year of related experience.
• Strong customer service and interpersonal skills.
• Ability to interact professionally and engage guests in a friendly, approachable manner.
• Ability to work efficiently in a fast-paced, guest-facing environment.
• Working knowledge of beverage preparation, including cocktails, beer, and wine, and basic knowledge of food service and menu offerings.
• Ability to operate POS systems and handle cash transactions accurately.
• Ability to follow procedures and maintain cleanliness and organization.
• Ability to handle guest concerns professionally and calmly.
• Ability to maintain a professional appearance consistent with a luxury hospitality environment.
• Ability to work independently and prioritize tasks to maximize guest experience and bar revenue.

Nice To Haves

• Associate’s degree or college diploma.
• One year of related experience.
• One year of supervisory experience.
• Prior bartending or food and beverage experience in a hospitality environment.
• Experience in a resort, hotel, or timeshare setting.
• Familiarity with inventory control and ordering processes.
• Bilingual Japanese communication skills.

Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages according to recipes, standards, and guest preferences.
• Provide food and beverage service, including taking orders, preparing items, and delivering them promptly and professionally.
• Use point-of-sale systems to record transactions and process payments accurately.
• Engage guests in a friendly, professional manner and take initiative to enhance their experience.
• Maintain clean and organized bar, service, and equipment areas in accordance with health and safety standards.
• Monitor inventory and assist with ordering, stocking, and replenishing food and beverage items.
• Handle and store food, beverages, and supplies properly.
• Perform opening and closing duties, including setup, breakdown, and sales reconciliation.
• Maintain knowledge of menus, beverages, and resort amenities to make recommendations.
• Respond to guest inquiries and concerns professionally and resolve them appropriately.
• Assist with cleaning, bussing, and general upkeep as needed.
• Comply with alcohol service regulations and company policies.
• Promote a positive, welcoming environment that reflects the resort’s service culture.
• Embody Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Complete assigned company training and compliance courses and adhere to company standards, policies, and procedures.
• Perform other related duties as assigned.
• Routinely check the Arrival/Departure Lounge and pool areas to identify guest needs and provide proactive service.

Benefits

• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Discounted travel through Team Member Travel Program, including Go Hilton Travel, HGV Getaway, and RCI Travel.
• Generous paid time off program.
• Paid sick days.
• Team Member recognition.
• Learning and advancement opportunities.
• Access to discounts at over 1,500 brands and resorts through Perks at Work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED