Bartender (Full-Time) - Ka Haku, a Hilton Club

Hilton Grand Vacations • Honolulu, HI

4d

About The Position

The Bartender is part of the opening team at Ka Haku, a luxury resort destination in Hawaiʻi. The role provides beverage and food service in resort locations including the Arrival & Departure Lounge and pool areas, creating memorable guest experiences through attentive, personalized hospitality. Bartenders prepare and serve beverages, engage with guests, anticipate their needs, and maintain high standards of quality, presentation, safety, and service. They also support resort operations, follow Hilton values and HGV brand standards, and contribute to a welcoming team environment.

Requirements

• High school diploma or equivalent.
• Possess or be able to obtain a State of Hawaii Liquor Card (Blue Card) and State of Hawaii Food Handler Certificate.
• TB clearance.
• Less than one year of related experience.
• Strong customer service and interpersonal skills.
• Ability to interact professionally and engage guests in a friendly, approachable manner.
• Ability to work efficiently in a fast-paced, guest-facing environment.
• Working knowledge of beverage preparation, including cocktails, beer, and wine, and basic knowledge of food service and menu offerings.
• Ability to operate POS systems and handle cash transactions accurately.
• Ability to follow procedures and maintain cleanliness and organization.
• Ability to handle guest concerns professionally and calmly.
• Ability to maintain a professional appearance consistent with a luxury hospitality environment.
• Ability to work independently and prioritize tasks to maximize the guest experience and bar revenue.

Nice To Haves

• Luxury hotel experience.
• Associate’s degree or college diploma.
• One year of related experience.
• One year of supervisory experience.
• Prior bartending or food and beverage experience in a hospitality environment.
• Experience in a resort, hotel, or timeshare setting.
• Familiarity with inventory control and ordering processes.
• Bilingual Japanese communication skills.

Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages according to recipes, standards, and guest preferences.
• Take food and beverage orders, prepare and deliver orders to guests in a timely and professional manner.
• Use point-of-sale systems to record transactions and process payments accurately.
• Engage with guests professionally and take initiative to enhance their experience.
• Maintain cleanliness and organization of the bar, service areas, and equipment in compliance with health and safety standards.
• Monitor inventory and assist with ordering, stocking, and replenishing food and beverage items.
• Handle and store food, beverages, and supplies properly.
• Perform opening and closing duties, including setup, breakdown, and sales reconciliation.
• Maintain knowledge of menu offerings, beverages, and resort amenities to make recommendations.
• Handle guest inquiries and concerns professionally and resolve them appropriately.
• Assist with cleaning, bussing, and general upkeep as needed.
• Follow alcohol-service regulations and company policies.
• Promote a positive, welcoming environment that reflects the resort’s service culture.
• Embody Hilton Grand Vacations’ values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• Complete required company training and compliance courses and adhere to company standards, policies, and procedures.
• Routinely check the Arrival/Departure Lounge and pool areas to identify guest needs and provide proactive service.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Team Member travel discounts, including Go Hilton Travel, HGV Getaway, and RCI Travel.
• Generous paid time off program.
• Paid sick days.
• Team Member recognition.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED