BEER-WINE-LIQR/BARTENDER

The Kroger Co.•Chicago, IL

About The Position

The Bartender creates an excellent customer experience by maintaining a friendly, safe, and clean environment and providing efficient service grounded in knowledge of alcoholic and non-alcoholic beverages. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. It involves understanding the drink menu and wine list, preparing and presenting drinks, processing customer orders and payments, complying with liquor and food-safety regulations, and assisting customers and team members.

Requirements

High school diploma or GED.
At least 21 years of age and possession of a bartending license.
Proven knowledge of contemporary dining, wines, and beverages.
Previous experience in a high-volume establishment.
Effective interpersonal, communication, and customer-service skills.
Friendly, approachable, and outgoing demeanor, with the ability to work as a team player.
Sound judgment and decision-making skills.

Nice To Haves

Knowledge of wine and food pairings.

Responsibilities

Work collaboratively to support customer satisfaction and a pleasant working and shopping environment.
Provide friendly, efficient customer service with sincerity, patience, and respect, and thank customers for their business.
Greet and assist customers throughout the store, including escorting them to products, loading or unloading heavy items, and retrieving out-of-reach items.
Communicate effectively with customers and respond to questions and requests in a timely manner.
Understand the drink menu and wine list, including ingredients and preparation of cocktails and dishes.
Maintain appropriate supplies of fresh fruit and vegetable garnishes, juices, and other perishables; cut and store perishables daily to maintain quality.
Mix, garnish, and present drinks using standard recipes and portion-control practices.
Operate equipment such as scanners, registers, check-verification and approval machines, scales, coupon machines, and intercoms according to company guidelines.
Enter orders into the point-of-sale system and create a check for each customer, including customers served by other beverage servers, to maintain accountability for beverages served.
Process customer payments, provide change, verify and record charges, execute vouchers properly, and balance monies using the point-of-sale system.
Follow state, federal, and corporate liquor regulations, including rules for serving minors and intoxicated customers; comply with and reinforce food-safety and general safety programs; report issues and illegal activity, including robbery, theft, or fraud.
Listen to and resolve customer complaints about service, products, and personnel.
Drive sales through suggestive selling, sampling, recipe ideas, and promotion of sales events.
Maintain the ability to work evenings and weekends.
Maintain cleanliness by cleaning as work proceeds, including washing, cleaning, sweeping, and mopping.
Assist general team members as needed.
Meet the position’s physical demands, including frequent standing, turning, reaching, stooping or bending, kneeling, walking, lifting or carrying 40–80 pounds, and pushing or pulling objects weighing 70–650 pounds; occasional demands include standing or walking on uneven ground, squatting, kneeling, and pushing or pulling objects weighing 650–1,000 pounds.
Perform the essential functions of the position with or without reasonable accommodation.