Bartender - Tulsa

Osage Casino•Tulsa, OK

5d•Onsite

About The Position

Under the general supervision of the Beverage Supervisor, the Bartender maintains the bar area and provides timely, excellent customer service. The role prepares, delivers, and refills drink orders; responds to guest questions and requests; and accurately handles payment transactions. Work is typically performed in a casino and bar setting, with exposure to second-hand smoke, moderate-to-high noise, and other conditions described below. Evening and weekend shifts, extended hours, and irregular shifts may be required.

Requirements

Must be at least 21 years of age.
High school diploma or GED.
Must obtain an ABLE liquor license.
Must pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
Must maintain a valid driver's license.
Must provide documents showing eligibility to work in the United States.
Must be able to perform all essential job functions with or without reasonable accommodation.
Read, write, speak, and understand English; read company or departmental reports, newsletters, and documents.
Perform basic mathematical computations using whole numbers, fractions, and decimals.
Protect confidential company information and follow written and verbal instructions under frequent supervision.
Establish and maintain positive relationships with managers, co-workers, guests, and the general public; work independently or as part of a team.
Communicate information and suggestions orally and in writing, prepare written documents, and complete reports as required.
Use MS Office products at a basic skill level, including creating, opening, and editing documents.
Exercise reasonable judgment, seek guidance when needed, identify potential illegal or unsafe situations, and respond to inquiries or complaints.
Travel locally or between properties as needed.
Maintain physical condition and stamina appropriate to the assigned duties.
Stand for up to 8 hours per day; sit, walk, stoop, kneel, crouch, use hands to handle or feel, and reach and lift above the shoulders.
Have the required close, distance, color, peripheral, and depth vision and ability to adjust focus; have normal hearing and good verbal communication.
Lift, push, or pull up to 50 pounds.
Work nights and weekends as required.

Nice To Haves

Six months of customer service experience is preferred.

Responsibilities

Keep informed of company information and communications by reviewing property bulletin boards, digital signage, and the company newsletter.
Communicate concerns and information to the supervisor, receive and follow supervisor communications, and share improvement ideas with the supervisor and management through the chain of command.
Observe and report unsafe behavior by internal and external guests.
Verify customers' ages by checking identification before alcohol purchases.
Clean glasses, utensils, bar equipment, the bar, and stock room.
Take beverage orders from serving staff or guests; prepare, deliver, and refill beverage orders, including alcoholic and non-alcoholic drinks, according to established recipes and procedures.
Identify bar needs and communicate them to the supervisor; set up, stock, maintain, and break down the work area.
Maintain a proper, complete, and clean uniform.
Serve snacks or food items to customers seated at the bar; prepare fruit garnishes; and arrange bottles and glasses for attractive displays.
Plan, organize, and control cocktail lounge or bar operations.
Collect and manage customer payments accurately.
Maintain good communication with co-workers and contribute to a team effort.
Follow operating procedures, safety and sanitation regulations, departmental policies and procedures, and applicable laws and gaming regulations.
Maintain the confidentiality of privileged information.
Provide courteous and considerate service to internal and external guests, and cooperate with employees while projecting a positive, helpful attitude.
Monitor production and service levels by interacting with guests and staff.
Maintain effective working relationships with Company staff and applicable regulatory commissions and agencies to support compliance.
Perform other related and compatible duties as assigned.