Bartender | Lobby Bar

Omni Hotels & Spas•Oklahoma City, OK

About The Position

The Bartender delivers excellent guest service by building relationships, providing personalized service, and anticipating and meeting guests’ needs. The role requires comprehensive knowledge of cocktail and beverage menus, preparing drinks to order, and serving guests directly or through service staff. The Bartender follows hotel standards and local laws, maintains food safety and sanitation standards, and supports bar and restaurant operations, including setup, service, cleanup, accurate transactions, and guest issue resolution.

Requirements

Hands-on food and beverage knowledge and comprehensive working knowledge of the hospitality business.
Strong knowledge of mixology, beverage garnishes, and beverage service, including liquor, beer, and wine.
Strong customer service and problem-solving skills, an approachable demeanor, attention to detail, and the ability to engage guests at all levels.
Passion for providing warm, engaging, and personalized service.
Ability to work in a fast-paced environment, manage multiple priorities, and handle stressful and busy hotel operations.
Ability to maintain a positive and professional demeanor and composure.
Ability to report to work on time and as scheduled.
Clear, concise written and verbal communication skills; ability to communicate pleasantly in English with guests, management, and coworkers.
Ability to stand and/or walk for extended periods, including at least 8 hours per shift, and to bend and twist frequently.
Ability to lift, push, pull, and carry moderate weight.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Must attain a valid Food Handler certification and ABLE License upon hire.

Nice To Haves

Relevant bartending experience in a large convention hotel is strongly preferred.

Responsibilities

Maintain and refine service standards while ensuring compliance with hotel standards, local laws, and health, safety, and sanitation requirements.
Prepare for health department and Ecosure inspections.
Maintain extensive knowledge of alcoholic beverages and complete knowledge of food and beverage menu items.
Set up banquet bars and the bar area, prepare garnishes, stock ice, polish glassware, serve beverages, and follow proper closing, breakdown, requisition storage, and trash procedures.
Complete assigned side work, including cleaning bar and beverage equipment, bar seats, guest areas, walls, floors, and assigned work areas.
Check identification for proof of age when required.
Support restaurant sanitation and timely service from the kitchen to banquet areas; ensure prompt delivery and quality control.
Follow proper service steps and maintain high-quality bar setups, service, food quality, and presentation.
Report housekeeping or maintenance needs and maintain furniture, fixtures, and equipment to a high standard.
Handle hotel assets and equipment carefully to minimize breakage.
Help control food and beverage quantities by avoiding over- or under-preparation.
Follow hotel procedures for POS transactions and cash and credit handling.
Provide positive guest service, respond to complaints, and take appropriate steps to address dissatisfaction.
Respond accurately and promptly to guest requests to create a memorable experience.
Maintain knowledge of hotel offerings and local surroundings, including nearby entertainment and theaters.
Attend daily stand-up meetings to gather relevant information before each event.
Contribute to the cleanliness and organization of front- and back-of-house restaurant spaces.
Complete daily paperwork, including bar requisitions, count logs, and waste logs.
Carry out instructions on Restaurant Event Orders.
Build mutual trust, respect, and cooperation among coworkers and treat coworkers fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
Respond swiftly and effectively to emergencies and safety situations and help maintain a safe environment for guests and employees.
Attend required department trainings and meetings and perform other duties required by management.