F&B Lobby Bar - Bartender PM

Omni Hotels & Spas•Austin, TX

About The Position

The Bartender delivers excellent guest service by developing relationships with guests, providing personalized service, anticipating needs, and responding to requests. The role requires comprehensive knowledge of cocktail and beverage menus and preparing and serving drinks directly to guests or through service staff. The Bartender maintains hotel service standards and complies with applicable hotel policies, local laws, and health, safety, and sanitation standards. Duties include preparing, setting up, and breaking down bar areas; stocking supplies; preparing garnishes; polishing glassware; serving beverages; completing closing procedures; and cleaning and organizing bar, restaurant, and assigned work areas. The role also involves handling beverage requisitions, maintaining quality and presentation, completing paperwork, and using accurate POS and cash/credit procedures. The position focuses on prompt, thoughtful guest service, including responding to complaints and requests, sharing knowledge of hotel offerings and nearby attractions, and helping create memorable guest experiences. The Bartender works with colleagues and management to support restaurant and banquet operations, maintain safe and clean spaces, attend briefings and training, and respond effectively to emergencies. Other duties may be assigned by management.

Requirements

Hands-on food and beverage knowledge and comprehensive working knowledge of the hospitality business.
Strong knowledge of mixology, beverage garnishes, and beverage service, including liquor, beer, and wine.
Strong customer-service and problem-solving skills, an approachable demeanor, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment, manage multiple priorities, and handle stressful, busy hotel operations.
Ability to maintain a positive and professional demeanor and composure.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain personal hygiene.
Comfort speaking with guests and ability to communicate clearly and pleasantly, verbally and in writing, with guests, management, and coworkers.
Computer literacy, including familiarity with Micros and POS systems.
Serve Safe certification and an unexpired TIPs certification.

Nice To Haves

Relevant hotel bartending experience is strongly preferred.

Responsibilities

Maintain and refine service standards and comply with hotel standards, local laws, and health, safety, and sanitation requirements.
Maintain extensive knowledge of alcoholic beverages and complete knowledge of food and beverage menu items.
Set up and break down bar areas, including banquet bars; prepare garnishes; stock ice; polish glassware; handle beverage requisitions; serve beverages; and complete bar closing procedures.
Complete assigned side work, including cleaning bar and beverage equipment, bar seats, guest areas, walls, floors, and assigned work areas.
Check identification for proof of age when required and follow proper trash procedures.
Support restaurant sanitation and coordinate service timing from the kitchen to banquet areas; ensure prompt delivery and quality control.
Follow proper steps of service and maintain high-quality bar setups, service, food quality, and presentation.
Report housekeeping or maintenance needs for restaurant areas and equipment, and maintain furniture, fixtures, and equipment to a high standard.
Handle hotel assets and equipment carefully to minimize breakage.
Help control food and beverage quantities by avoiding over- or under-preparation.
Follow accurate POS procedures and hotel policies for cash and credit handling.
Provide positive guest service, respond to complaints, and take appropriate action to resolve dissatisfaction.
Respond accurately and promptly to guest requests and help create memorable experiences.
Maintain knowledge of hotel offerings and nearby attractions, including entertainment and theaters.
Attend daily stand-up meetings before events and follow instructions on Restaurant Event Orders.
Contribute to the cleanliness and organization of front-of-house and back-of-house restaurant spaces.
Complete daily paperwork, including bar requisitions, count logs, and waste logs.
Build trust, respect, and cooperation with coworkers and treat them fairly and equitably.
Maintain a professional, neat, and organized appearance in accordance with Omni standards.
Respond swiftly and effectively to emergency or safety situations and help maintain a safe environment for guests and employees.
Attend required department training and meetings and perform other duties required by management.